The British Columbia Contact Centre Association (BC CCA) is an organization of professionals dedicated to bringing call centre users & employees together with suppliers & government representatives.
Our mandate is to promote growth and raise the profile of the call centre industry with the public. Our Association includes call centre managers, supervisors, vendor-suppliers, educators, and consultants.
Message from Beverly
Greetings All !!!
With our Social Networking Event being the last scheduled event before the summer hiatus at BC CCA, it offers pause for thought about the current state of our industry in BC. This past year has seen a variety of business impacts for a number of our members. The harsh economic climate of 2009/2010 has caused many organizations to examine more closely how they are conducting business and what key adjustments will better prepare them for the year to come. As always, the customer contact centres offer critical insights to overall business health. How is your contact centre operation contributing to the corporate objectives and what impact has that contribution made to the bottom line? Do you know?
The theme of our Conference 2010 is "New Economy, New Opportunities" and, during this event, we will be offering fresh thought on how your contact centre operation can more effectively support organizational objectives. Something that, I'm sure, all of our members will benefit from. The agenda is in the final stages of preparation and we expect to have the full Conference details available to our members in early September. So stay tuned for more information. You won't want to miss this event!
As your Board Members are utilizing the summer gap period to complete planning for the coming year, please let us know if there is anything specific on the "hot list" of topics that you or your organization would like support on. We are always seeking member feedback and will work to fulfill your requests wherever possible. You may send your requests to events@bccontactcentre.com.
In the meantime, enjoy your summer! We will look forward to seeing you next at our September Breakfast Meeting.
Sincerely, Beverly Lundh President, BC Contact Centre Association
